Lost & found
Left something on board?
Left something on board? Here's how to reclaim it.
A simple, secure process
A clearer route back to your property
Think you've lost something on one of our coaches? Report it online with your travel date, time, route and a description of the item, and we'll check whether it has been handed in.
A £5 administration charge (plus VAT) applies on reclaimed items, covering handling and storage. Items must be reclaimed from our Iver depot within 7 days of travel to avoid additional storage costs. Lost property is held for a maximum of 14 days, after which it is disposed of.
You can also call 0208 843 1000 or email [email protected] with your journey details. We use your contact details only to reunite you with your property and hold them for no longer than one month.
Lost & found ticket
£5.00 + VAT
£6.00 total. This covers the administration and storage work involved in checking and processing a reclaimed item.
- Administration fee
- £5.00
- VAT (20%)
- £1.00
- Total
- £6.00
What happens next
Four steps, no guesswork
- 01
Tell us about the journey
Give us the date, approximate time, route and where you may have left the item.
- 02
Describe what is missing
A clear description, colour, brand and distinguishing marks help us identify it quickly.
- 03
Submit your claim
Buy a secure lost & found ticket online so our depot team can log and process the request.
- 04
We will be in touch
If the item is handed in, we contact you to arrange collection from our Iver depot.
Please note
Collection and retention
Items should be collected from our depot within 7 days of travel to avoid additional storage charges. Lost property is held for a maximum of 14 days, then disposed of.